Customer Reviews of Coast Spa Dealerships

Coast Spas Owners have written in to tell us what they think of their Coast Spas Dealer

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Coast Spas Hot Tub Review
“let you know how happy we are with our new spa”
My husband and I wanted to let you know just how happy we are with our new spa. We have been using it and enjoying it just about every day, sometimes twice a day! As you know, Tom has been having some back problems along with general “aches and pains” and the spa does wonders. His usage of Celebrex has become almost non-existent. As for myself, water therapy is just what the doctor ordered. Before purchasing the spa we has heard horror stories from friends and neighbors about what it would do to our electric bill, when I mentioned this to you, you assured me that it would not make the bill “sky high” but would only increase an average of $20-$30 depending on the usage etc. You were exactly right!! Our bill has gone up $22 month and that is not too hard on the wallet. We would also like to mention how wonderful your entire staff treated us. Everyone was helpful, courteous and professional. This was a big purchase for us and we had no qualms about it after talking to you and Andrea. Even after the purchase you are always there to answer our questions and to help us solve our minor problems. We have been recommending “The Place” to everyone and we will continue to do so. Thank-you again for everything.
Carolyn & Tom
Coast Spas Owner
“beautiful water and we are very happy”
I just wanted to say that our spa is operating flawlessly, beautiful water and we are very happy. While we have a few small issues along the way, your entire organization was very understanding, supportive and helpful in all my concerns and issues. Everyone in your company was easy to deal with and resolved issues effectively. If memory serves me correctly, aside from you two, I had the pleasure of dealing with Shelley, Scott, Natasha, Kyle, Peter, your reception or office staff and your delivery crew. Everyone gets thumbs up from me. I wouldn’t hesitate to recommend you to anyone that is looking for a spa. Thanks.
Andy
Coast Spas Owner
“excited to tell all my family and friends”
"We just purchased a brand new spa and gazebo from the Spa Outlet and had an amazing experience. They went over every feature on every spa and spent several hours with us answering all of our questions. Their customer service was incredible. I'm excited to tell all my family and friends about the Spa Outlet."
Dan
Oregon
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Coast Spas Hot Tub Review
“quality of the product”
We have owned two hot tubs previously at our other residences, our third hot tub was a “Coast Spa” from “The Place” our two primary reasons from “The Place” first quality of the product and secondly service. “The Place” made sure we had our spa up and running to our satisfaction, returned e-mails promptly, took our phone calls right away and a very educational spa class to teach how to maintain our spa. We are very pleased with the quality of our spa and the service. Great friendly people!
Gene & Phyllis
Coast Spas Owners
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Coast Spas Hot Tub Review
“thanks to all of you”
We purchased a spa from “The Place” at the Home and Garden show last year, the major reason for purchasing from “The Place” was due to the sincerity and friendliness of the sales people. Since our purchase we have been very pleased with the service of “The Place” when getting our chemicals for the spa. Thanks to all of you at “The Place”
Tim
Coast Spas Owner
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Coast Spas Hot Tub Review
“thanks again for the great spa!”
Hi there, Thanks again for the great spa!! It finally made it in the backyard. Please tell Amanda THANKS too!! I will call if I need anything and will direct all new clients to you! Thanks!
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Coast Spas Owner
“recommending you and your spas to friends”
Approximately 2 weeks ago I purchased a Coast Spa from your store. From the moment I walked in I was treated to great customer service. Starting from the person that helped me on the showroom floor, to making the final payments and explaining the entire process on the installation - it was very clear and concise. So this is my letter of thanks, to all the staff for making my spa purchase an enjoyable one - and especially the delivery guys for not giving up too soon! I'll definitely be recommending you and your Spas to friends.
Cheers!
Jeremy P.
Ohio
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Coast Spas Hot Tub Review
“we just love it”
Pam and I are up to the IX country again this year and are having a good time. We saw your display and thought we would stop by and say hi, so hi-We also would like to tell you how much we enjoy our Spa and Gazebo. It’s so nice to come home from work and get in the spa-It’s so relaxing. We just love it! Also we want to thank-you for all the help you have given us on how to take care of our spa. Thank-you again,
Harvey & Pamela B.
Coast Spas Owners
“find myself looking for more reasons to return to your storefront”

I would like to take this opportunity to thank you for the excellent customer service I received from you and Coast Spas. When I first entered your storefront I had NO idea what I was looking for, all I knew is that I wanted a new hot tub and some patio furniture, right away I was welcomed with your radiant smile and although I tugged and pulled you all over the store in a state of confusion you managed to remain calm and pleasant while explaining to me the options that were available keeping me focused. After about one (1) hour of your time we struck a deal on a hot tub and furniture and although it was more money then I expected to spend I felt good about the purchase.

The Hot tub was installed professionally as promised and we had been enjoying it for several weeks when we decided to unbox the umbrella we purchased from you, when we opened it up and found some lights didn’t work and a broken bar I called you up and to my surprise again you were very accommodating arranging the warranty return the next day.

I have to admit I am surprised at the level of service received, I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction, now find myself looking for more reasons to return to your storefront with my friends in order to show them where to go for not only hot tubs and related equipment but for excellent customer service, and always a pleasant smile / experience. Thanks again for everything

Sheldon
Abbotsford, BC
“wonderful experience in purchasing out Coast Spa”
We would like to take this opportunity to say Thank You for the wonderful experience in purchasing our Coast Spa. You and your staff are very knowledgeable and friendly and we walked away knowing you will always be there for us. We have only had it for 5 days but it is already well used!
Monique
France
“never felt pressured and he went to extra measures to make us feel comfortable”

My wife and I recently purchased an Omega model Coast Spa from your Oshawa outlet. We were welcomed from the moment we entered, were provided some basic information then left alone to browse. When we had a question it was answered immediately and in a manner that we both understood.

We have been searching for a tub with a particular set of parameters and the Omega fit everything we wanted. Nick was our salesman and was very helpful with his information, explanations and advise. We never felt pressured and he went to extra measures to make us feel comfortable. We struck the deal, which he made very attractive for us, and we waited for our first opportunity for “Spa School”. Rob was our next contact at the store and he conducted us through the learning curve of Spa School. Our granddaughter was with us and she is very inquisitive, Rob fielded all of her questions without batting an eye or becoming annoyed. The rest of the Oshawa day staff actually engaged our little Emma in conversations and made her fell just as welcome as we did.

Delivery was arranged and I became familiar with Lara who orchestrated the delivery and set up. There were a couple hiccups with the setup and start up, but a panicked call to Nick by my wife and Lara by me resulted in an immediate correction and we were in the tub the night of the delivery day.

A businesses success depends on quality of product offered and frontline staff as well as the hidden support staff. Your company must be very successful because in our opinion you have all these attributes in one package. We are telling everyone about our experiences and have no problems recommending your company, in particular Oshawa, to those who ask us about the unit. Everyone we interacted with made us feel like we were dealing family.

Nike & Debi
Coast Spas Owners